Warranty
At Orthorestshoes.com, we stand behind the quality of our products. This Warranty Policy outlines the warranty coverage for the products purchased from our website. Please read this policy carefully to understand your rights and obligations.
Warranty Coverage
1.1. We offer a 30 days warranty on our products against defects in materials and workmanship under normal use.
1.2. The warranty period starts from the date of purchase as indicated on your sales receipt or order confirmation.
1.3. The warranty is non-transferable and applies only to the original purchaser.
Warranty Claims
2.1. To initiate a warranty claim, please contact our customer service team at support@orthorestshoes.com. Provide your order details, a description of the defect, and any supporting documentation or images.
2.2. Our customer service team will review your claim and may request additional information or evidence, such as photographs or videos, to assess the defect.
2.3. If your claim is approved, we will, at our discretion, repair, replace, or provide a refund for the defective product.
2.4. Any repaired or replaced product will be covered under the remaining warranty period of the original product.
Warranty Exclusions
3.1. The warranty does not cover normal wear and tear, misuse, abuse, accidents, alteration, improper maintenance, or unauthorized repairs.
3.2. The warranty does not cover damage or defects resulting from improper fitting, sizing, or use of the product contrary to its intended purpose.
3.3. The warranty does not cover damage or defects caused by external factors, including but not limited to extreme temperatures, exposure to chemicals, or acts of nature.
Limitation of Liability
4.1. To the extent permitted by law, our liability under this warranty is limited to the repair, replacement, or refund of the defective product.
4.2. We shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or related to the use of our products.
How to Contact Us
If you have any questions or need further assistance regarding our warranty policy, please contact our customer service team at support@orthorestshoes.com.
Note: This Warranty Policy is subject to change without prior notice. Please refer to our website for the most up-to-date version.
