Refund & Return Policy

 

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.


To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at support@orthorestshoes.com. 

If your return is accepted, we will provide you with a return address, along with instructions on how and where to send your package. Our hassle-free policy offers Free delivery & Free exchanges for all US shipping addresses (excluding HI, PR & AK).

You can always contact us for any return question at support@orthorestshoes.com.


Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exchanges&Returns

Requests for exchanges must be initiated within 30 days of receiving the product, please contact us to obtain the necessary information for returns. Our hassle-free policy offers Free delivery &Free exchanges for all US shipping addresses (excluding HI, PR & AK). 

Please Note:

  • We will bear all costs incurred due to the exchange of goods and only provide one free exchange service per order.
  • All items to be returned must be in their original condition, without any signs of wear or alteration.
  • Customers are responsible for return shipping fee related to non-quality issue returns.
  • Multiple-Pair Orders & Return Fees：If your original order included two or more pairs, an **$8 processing fee per pair returned** will be deducted from your refund for returns by mail due to fit, color or style preference, or a change of mind. The fee applies to the pairs you return, whether you return part or all of the order.
  • No processing fee applies if your original order included only one pair. Customers are responsible for return shipping on returns due to fit or preference, regardless of how many pairs they ordered.
  • The processing fee does not apply if we confirm that no return shipment is needed, if an item is defective or we sent the wrong item, or if the request qualifies for a free exchange under our policy. Please contact us before mailing anything back.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.


Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at support@orthorestshoes.com.