The initial steps in your Ortho+rest shoes may feel different as they offer a new level of support tailored for specific foot conditions. To ensure a comfortable fit and allow our footwear to mold your feet over time, we recommend wearing Ortho+rest shoes for 1–2 hours a day for about a week. This break-in period allows your feet to adapt to our technology, ensuring a customized and supportive experience.

Every Ortho+rest shoe is meticulously designed to cater to specific foot health needs, offering a range of footwear including those for conditions such as hallux valgus (bunion), diabetes, arch support, massage insoles, and ingrown toenail relief. Committed to maintaining foot health and comfort, Ortho+rest incorporates innovative features to address various foot issues.

Certainly, you can find a comprehensive size guide on every Ortho+rest product page to assist you in selecting the right size for your specific foot health needs.

Ortho+rest understands the complexity of shoe sizing and recommends choosing your most common shoe size based on your preferred style. Alternatively, you may consider ordering a couple of sizes to try on and keep the one that fits best.

We're always launching new styles and colours! Core shades are available year-round with restock happening every 3-5 weeks. Limited edition colours, however, are only available while supplies last.

Want to know when the core colours come back? Sign up to receive an email alert on the product page. Just choose your size, enter your email, and we'll be in touch when they come back in stock.

Ortho+rest shoes come in half size. Our flexible, form-fitting fabric conforms to your feet for a personalized fit.

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

For more information and to start the return or exchange process, please click here.

We offer a 30-day warranty on our products against defects in materials and workmanship in normal use. To initiate a warranty claim, please contact our customer service team at support@orthorestshoes.com.

For more information and to start your claim, click here.

Send us a message at support@orthorestshoes.com for help. While we'll do our best to complete your cancellation request, but do keep in mind we process orders pretty fast.

Your order number can be found in the subject line of your order confirmation email! If you have any issues locating your order number, our team is happy to assist at support@orthorestshoes.com.

When you place your order, you will receive a confirmation email with a tracking number. Then you can track the status of your order on the page here.

Your order can take 1-3 business days to process at the warehouse. Once the processing is complete, you'll receive an email confirmation that your order has shipped along with a tracking number.

Typically, our standard delivery time is 7-15 days. Please note that actual delivery times may vary based on the region and other factors.

Unfortunately, address changes are only possible before the order is shipped. Once the order has been dispatched, address modifications are not feasible. We recommend double-checking your details during checkout to ensure accuracy.

Contact our Customer Care team, and we’ll do our best to help you out.

We're available via email at support@orthorestshoes.com.

Promotional codes can not be combined. This includes, but is not limited to:

First-time purchase codes.
Back in stock codes.
Seasonal or promotional offers.
Store credits and gift cards can be combined with promotional offers.

Unfortunately, we are unable to retroactively honor discount codes once your order has been placed. We're sorry for any inconvenience!